COVID-19

Dear Residents,

Following approved City guidelines, we are opening most of our common areas this coming Monday, June 1, 2020. We’re excited about this and hope you are as well! In order to keep our amenities open, please abide by these updated guidelines and procedures. (Signs with updated guidelines will be posted at each area.)

Property Updates:

• While our offices remain temporarily closed, our on-site staff  are still meeting, by appointment only, with residents and prospective residents.
• All employees, vendors, residents, and prospective residents must wear some form of face mask or covering while in the office or on a tour of the property and maintain a 6-foot buffer, to the extent possible, between individuals.
• Only one additional guest per appointment will be allowed in the office.
• Maintenance staff will continue to complete both emergency and non-emergency work orders. Please keep in mind that residents are asked to wear a facial mask or covering and to practice social distancing when our maintenance staff enter the interior of an occupied apartment.
• Employees are required to wear face masks and gloves and maintain proper social distancing.
• Additional services that are performed inside apartments (such as pest control or contracted work) will continue.
• While all pools, fitness centers, grilling stations, picnic areas, playgrounds, and dog parks will reopen, Monday, June 1^st, 2020, please understand that your use of these amenities is done at your own risk. Please follow the updated guidelines posted at each of these areas so we can continue to keep them available for your use.
• Business Centers will remain closed.
• All rental payments need to be made online.
• If you have reduced work hours or loss of employment as a result of the COVID-19 pandemic and would like to request additional time to pay your June rent, it is imperative you reach out to management before June 1^st to complete necessary paperwork.

Let’s all continue to practice the Centers for Disease Control (CDC) guidelines and comply with all orders aimed at slowing the spread of the novel coronavirus (COVID-19). We are all in this together!

Thank you for your continued support during these unprecedented times.

Stay safe and well,

Dear Residents,

Given the widespread community transmission of the novel coronavirus (COVID-19), the health and safety of our residents, employees, vendors, and visitors still remain our top priority.  With the guidance of our state and local health officials, we are actively monitoring updates from the Centers for Disease Control (CDC) and complying with all orders aimed at slowing the spread of the novel coronavirus (COVID 19).  Today we are sharing with you additional steps we have taken in an effort to help keep our communities safe as we navigate our reopening.

• While our offices remain temporarily closed, we are fully staffed and will meet with residents and prospective residents by appointment only.
• All employees, vendors, residents, and prospects must wear some form of face mask / covering while in the office or on a tour of the property and maintain a 6-foot buffer, to the extent possible, between individuals.
• Only one additional guest will be allowed in the office per appointment.
• Starting May 18^th, maintenance staff will resume working on non-emergency work orders.  Residents are asked to wear a facial mask or covering and to practice social distancing when our maintenance staff enters the interior of an occupied dwelling.
• Employees will be required to wear face masks and gloves and maintain proper social distancing.
• Additional services that are performed inside apartments such as pest control or contracted work will resume Monday, May 18, 2020.
• Until further notice, Community amenities will remain closed.

It is our hope that in the coming weeks and months that things will return to normal.  Let’s all continue to work together to stay safe!

Dear Residents,

EFFECTIVE TODAY, MAY 1, 2020:

• APPOINTMENT ONLY: Offices remain closed, however office staff will meet with residents or prospects by appointment only.
• FACE MASK REQUIRED: Employees, residents and/or prospects must wear some form of face mask while in the office or out on tour.
• ADDITIONAL PEOPLE: Only one additional guest will be allowed in the office to accompany main individual responsible for meeting.
• MAINTENANCE REQUESTS: We will still only perform emergency requests inside apartments.
• ADDITIONAL SERVICES: No additional services that are performed inside apartments such as pest control or additional contracted work will be conducted.
• COMMUNITY AMENTIES: Will continue to remain closed.
• SOCIAL DISTANCING: Please continue to practice social distancing rules.
• RENTAL PAYMENTS: All rental payments are to be made online.

The safety of our residents and employees remains our top priority as we navigate a soft “re-opening” of our communities. We, like you, are hopeful to return to normal operations soon.

Let’s work together to stay safe and healthy!

Dear Residents,

It’s hard to believe over 30 days has already passed since what used to be considered our “normal” daily property operations changed.  But, with this change, one thing remains the same: 

WE ARE HERE FOR YOU! 
WE ARE IN THIS TOGETHER!

Our teams are ready and able to assist you.  So, please reach out via phone or email with any questions, concerns or needs you may have.

As a reminder, all rental payments are to be made online.  Please do as so by using your community’s website.  If you have reduced work hours, or loss of employment as a result of the COVID-19 impact and would like to request additional time to pay your May rent, it is imperative you reach out to management before May 1 to complete necessary paperwork. 

Anterra appreciates your continued patience, support and understanding as we navigate through our changing environment. 

Please know, we are here for you. Please continue to stay safe and well!

Dear Residents,

We know this is an unprecedented time of uncertainty and anxiety for our residents. We also know that many of our residents are suffering from job losses, furloughs and reduced hours. Fortunately, there is help available.  Please see information below according to the Federal Government.

Direct Payments

The federal government will be making one-time cash payments directly to our citizens. These payments should be issued during the month of April either by check or direct deposit. How much will you receive?

• Individuals earning less than $75,000 will receive $1,200.
• Married couples earning less than $150,000 will receive $2,400.
• If you have children, you will receive $500 per child.
• Individuals earning more than $75,000 and less than $99,000 – and couples earning more than $150,000 and less than $198,000 – are eligible for a lesser amount.

Enhanced Unemployment Benefits

If you have lost your job, you can apply for state unemployment benefits.
Please visit the Texas Workforce Commission Website for instructions on how to apply.

Congress is enhancing state unemployment to provide more income and to cover more people.

• Adds $600 per week for four months on top of state unemployment.
• Adds up to 13 weeks of additional unemployment benefits to those already enrolled but who are nearing the end of benefits.
• Expands the program to include a number of workers not normally eligible to receive unemployment benefits. This includes:
  • Freelancers
  • Independent contractors/gig workers
  • Self-employed
  • Those with limited work history
  • Employees who are still employed, but whose hours have been reduced

It is important to apply as soon as possible.  To help expedite aid, the federal government is funding the first week of benefits to encourage states to waive traditional waiting periods, but it may still take a couple of weeks to be processed.

We’re Here to Work with You

We understand there may be a delay in your ability to access these benefits.  If that’s the case, please talk to us.  We are offering a number of rent flexibility options – payment plans, waived late fees and other options with verified/approved COVID-19 paperwork.

We’re all in this together and all deserve safe and clean housing.  We are thankful for the hard work of our employees in keeping our community operational and all they continue to do to prepare for and mitigate the negative consequences of the COVID-19 outbreak at our community. To that end, we rely on rental payments to pay those workers and to cover our mortgage, utilities, maintenance and more.

If rental payments stop flowing, community stability and safety will be disrupted, just when peace of mind is most needed. We remain heartened by the stories of neighbors helping one another.  Communities working together to stay safe is what will get us through this crisis, and we are here for you.

Stay Safe and Stay Well,
- Anterra Management Corporation