COVID-19

Dear Residents,

It’s hard to believe we are in our fourth month of navigating business during the COVID-19 Pandemic.

The safety and wellbeing of our residents and employees continue to be our top priority.

We ask each of you to abide by the updated guidelines and procedures to ensure we can keep the amenities and offices open.

Property Updates are listed below:

• While the Business Centers will remain closed, the office staff will meet with residents and prospective residents by appointment only.
• All employees, vendors, residents, and prospective residents must wear some form of face mask / covering while in the office or on a tour of the property and maintain a 6-foot buffer, to the extent possible, between individuals.
• Only one additional guest will be allowed in the office per appointment.
• Maintenance staff will continue to complete both emergency and non-emergency work orders. However, residents are asked to wear a face mask/covering and to practice social distancing when the maintenance staff enter the interior of an occupied dwelling.
• Additional services that are performed inside apartments such as pest control or contracted work will continue.
• Pools, Fitness Centers, Grilling Stations, Picnic Areas, Playgrounds and Dog Parks will all remain open at this time with the understanding that they will continue to be used “at your own risk.” Please follow the updated guidelines posted at each of these areas so we can continue to keep them open.
• If you have tested positive for COVID-19, have been tested and are waiting for results, or have had potential exposure, please do not use the amenities.
• All rental payments need to be made online.  It is imperative you reach out to management and communicate with them if you are unable to pay rent.

Let us all continue to follow the Centers for Disease Control’s (CDC) guidelines and comply with all orders aimed at slowing the spread of the novel coronavirus (COVID-19).  Please wear a mask, practice social distancing, and stay home if you are currently experiencing a fever, cough, shortness of breath or any other flu-like symptoms.

Once again, thank you for your continued support during these unprecedented times.

Stay well and safe,

Anterra Management

Dear Residents,

Following approved City guidelines, we are opening most of our common areas this coming Monday, June 1, 2020. We’re excited about this and hope you are as well! In order to keep our amenities open, please abide by these updated guidelines and procedures. (Signs with updated guidelines will be posted at each area.)

Property Updates:

• While our offices remain temporarily closed, our on-site staff  are still meeting, by appointment only, with residents and prospective residents.
• All employees, vendors, residents, and prospective residents must wear some form of face mask or covering while in the office or on a tour of the property and maintain a 6-foot buffer, to the extent possible, between individuals.
• Only one additional guest per appointment will be allowed in the office.
• Maintenance staff will continue to complete both emergency and non-emergency work orders. Please keep in mind that residents are asked to wear a facial mask or covering and to practice social distancing when our maintenance staff enter the interior of an occupied apartment.
• Employees are required to wear face masks and gloves and maintain proper social distancing.
• Additional services that are performed inside apartments (such as pest control or contracted work) will continue.
• While all pools, fitness centers, grilling stations, picnic areas, playgrounds, and dog parks will reopen, Monday, June 1^st, 2020, please understand that your use of these amenities is done at your own risk. Please follow the updated guidelines posted at each of these areas so we can continue to keep them available for your use.
• Business Centers will remain closed.
• All rental payments need to be made online.
• If you have reduced work hours or loss of employment as a result of the COVID-19 pandemic and would like to request additional time to pay your June rent, it is imperative you reach out to management before June 1^st to complete necessary paperwork.

Let’s all continue to practice the Centers for Disease Control (CDC) guidelines and comply with all orders aimed at slowing the spread of the novel coronavirus (COVID-19). We are all in this together!

Thank you for your continued support during these unprecedented times.

Stay safe and well,

Dear Residents,

Given the widespread community transmission of the novel coronavirus (COVID-19), the health and safety of our residents, employees, vendors, and visitors still remain our top priority.  With the guidance of our state and local health officials, we are actively monitoring updates from the Centers for Disease Control (CDC) and complying with all orders aimed at slowing the spread of the novel coronavirus (COVID 19).  Today we are sharing with you additional steps we have taken in an effort to help keep our communities safe as we navigate our reopening.

• While our offices remain temporarily closed, we are fully staffed and will meet with residents and prospective residents by appointment only.
• All employees, vendors, residents, and prospects must wear some form of face mask / covering while in the office or on a tour of the property and maintain a 6-foot buffer, to the extent possible, between individuals.
• Only one additional guest will be allowed in the office per appointment.
• Starting May 18^th, maintenance staff will resume working on non-emergency work orders.  Residents are asked to wear a facial mask or covering and to practice social distancing when our maintenance staff enters the interior of an occupied dwelling.
• Employees will be required to wear face masks and gloves and maintain proper social distancing.
• Additional services that are performed inside apartments such as pest control or contracted work will resume Monday, May 18, 2020.
• Until further notice, Community amenities will remain closed.

It is our hope that in the coming weeks and months that things will return to normal.  Let’s all continue to work together to stay safe!

Dear Residents,

EFFECTIVE TODAY, MAY 1, 2020:

• APPOINTMENT ONLY: Offices remain closed, however office staff will meet with residents or prospects by appointment only.
• FACE MASK REQUIRED: Employees, residents and/or prospects must wear some form of face mask while in the office or out on tour.
• ADDITIONAL PEOPLE: Only one additional guest will be allowed in the office to accompany main individual responsible for meeting.
• MAINTENANCE REQUESTS: We will still only perform emergency requests inside apartments.
• ADDITIONAL SERVICES: No additional services that are performed inside apartments such as pest control or additional contracted work will be conducted.
• COMMUNITY AMENTIES: Will continue to remain closed.
• SOCIAL DISTANCING: Please continue to practice social distancing rules.
• RENTAL PAYMENTS: All rental payments are to be made online.

The safety of our residents and employees remains our top priority as we navigate a soft “re-opening” of our communities. We, like you, are hopeful to return to normal operations soon.

Let’s work together to stay safe and healthy!

Dear Residents,

It’s hard to believe over 30 days has already passed since what used to be considered our “normal” daily property operations changed.  But, with this change, one thing remains the same: 

WE ARE HERE FOR YOU! 
WE ARE IN THIS TOGETHER!

Our teams are ready and able to assist you.  So, please reach out via phone or email with any questions, concerns or needs you may have.

As a reminder, all rental payments are to be made online.  Please do as so by using your community’s website.  If you have reduced work hours, or loss of employment as a result of the COVID-19 impact and would like to request additional time to pay your May rent, it is imperative you reach out to management before May 1 to complete necessary paperwork. 

Anterra appreciates your continued patience, support and understanding as we navigate through our changing environment. 

Please know, we are here for you. Please continue to stay safe and well!